Digital Product Refund Policy

Before you order

Please read the product description, required inputs, delivery method, supported birth-date range, and cultural-use disclaimer before paying. Personalized report generation begins automatically after successful payment and the finished PDF is sent to the billing email address within 24 hours.

When we will provide a refund or remedy

Contact us if any of the following applies:

• You were charged more than once for the same order.
• The purchased file or personalized PDF was not delivered within the stated time and we cannot redeliver it after a reasonable troubleshooting attempt.
• The delivered file is corrupted, cannot be opened in a standard PDF or ZIP reader, or is materially different from the product ordered.
• The report contains a verified calendar fact error, such as the wrong Chinese New Year boundary, animal, element, or stem-branch, and we cannot correct and redeliver it.
• A payment was unauthorized. For card or PayPal account security, contact PayPal or your payment provider promptly as well as notifying us.

Depending on the issue, we may first offer a corrected file, redelivery, replacement, or full or partial refund. If we cannot provide the purchased product as described, we will issue an appropriate refund.

Personalized reports and change of mind

You may request cancellation before automated generation starts. At checkout, you are asked to request immediate automated generation and acknowledge that starting digital performance may end a statutory withdrawal right where applicable law permits. Because generation begins immediately after successful payment, the cancellation window may be very short. Once personalized generation has started or the report has been delivered, we normally do not refund solely for a change of mind, dislike of a symbolic interpretation, or failure to read the product description.

This does not limit any refund, cancellation, conformity, or consumer right that cannot legally be excluded where you live.

Standard digital downloads

Standard digital products are delivered through the download method stated on the product page. If access fails, the file is missing, or the delivered file is defective, contact us so we can restore access, replace the file, or refund the order when the problem cannot be resolved.

How to request help or a refund

Use the contact page or email 303864798@qq.com. Include:

• Your order number.
• The billing email address used for the order.
• A short description of the delivery, file, charge, or factual problem.

Do not resend birth dates, payment card numbers, passwords, or identity documents unless we specifically explain why a limited detail is necessary through a secure channel.

Approved refunds

Approved refunds are returned to the original payment method. We will initiate the refund promptly, but PayPal, card networks, and banks control how long it takes to appear in your account. Currency conversion or provider fees may be handled under the payment provider’s rules.

Fair use and abuse

We may refuse a request that is fraudulent, duplicates a refund already issued, or seeks continued use or redistribution of a product after a refund, except where applicable law requires otherwise. We do not restrict good-faith reports of technical defects, delivery failures, duplicate charges, or factual errors.

Questions

For questions about this policy, contact us through the contact page. For information about personal data used to fulfill an order, read our Privacy Policy.